Frequently Asked Questions
How can I contact a Customer Service Representative?
Call us at 507-388-7323 or send an email to email@example.com
To what address should I mail/email purchase orders?
Email purchase orders to firstname.lastname@example.org
All mail for J. Appleseed should be sent to:
PO Box 3006
Mankato, MN 56002
Purchase orders should be marked to the attention of the order department.
Who should I notify in case of an address change?
Email us at email@example.com or call us at 507-388-7323
Can I have a list of all your titles with their associated ISBN numbers?
Yes, just send us an email at firstname.lastname@example.org
Can I be included on your mailing list to receive printed catalogs?
Certainly. To automatically receive free printed catalogs, fill out our catalog request form
Can I view a sample of your books online?
Yes! Many of our titles feature a “Look Inside” option on the main series page. Or send us an email and we’ll get you a password to access our titles.
How do I return books with which I'm not satisfied?
If you are not completely satisfied with a product, you may return it for a prompt and courteous credit or a full refund. Before any return, please call 507-388-7323 or send an email to email@example.com.
All returns must be pre-approved to be accepted for credit.
What payment options are available for online orders?
If you are ordering for a school or public library we can bill you. All other customers must prepay by check or pay by Credit Card. We accept Visa or MasterCard and American Express. There is a 4% fee for usage of credit cards.
Will you ship orders to customers outside of the United States?
Yes we can is some circumstances, but please contact us for more details.
How can I unsubscribe from your Mailing List?
You can email us at firstname.lastname@example.org, or opt out at the bottom of any eBlast email using the “unsubscribe” link.
I forgot my password. How can I access My Account?
Use our Forgotten Password form to generate a new password for your account.
What is an ISBN number?
An ISBN is an International Standard Book Number. Every book sold anywhere in the world should have a unique ISBN, meaning you can find any book in the world simply with that one number. (Occasionally, ISBNs are reused for books that have long been out of print, but this practice is discouraged.) An ISBN number has thirteen characters and is assigned by R. R. Bowker in the United States and by a variety of agencies worldwide.
Where do I find a book's ISBN number?
An ISBN can usually be located on the back cover of a book above the bar code.
An ISBN can similarly be found on the copyright page (one of the first pages in a book containing library cataloging information)
A book’s ISBN can also be determined by visiting the respective product page on this website.
Do you offer library processing services?
Yes we do! Please send us your processing specs with any orders needing processing.
Do schools and libraries receive discounts?
Yes. All of the prices on the website already reflect a discount from the publisher’s list price.
Do you have a printable order form that I can complete offline?
Yes. Visit our downloads page. But the easiest way is to build your order on our website and submit it directly on the website, or export the file and email it to us.
What is the difference between a print book and an eBook?
The content of the eBook is the same as the print book. The J. Appleseed eBooks have all of the same material as the print book and are available online 24 hours per day, seven days per week.
All J Appleseed eBooks are sold as “bundles” with the print titles. Please see the website for the most accurate pricing.
Is it easy to build an eBook collection?
Absolutely. Building an eBook collection is like building a print collection, only now your library’s users have unlimited access to the content! All eBooks also include a copy of the book cover with a QR code attached.
What privileges does an account administrator have for eBooks?
An account administrator can download usage statistics, add or change usernames and passwords, and update other account information. When logging in, an account administrator will see a link in the top bar that says “Manage My Account.” Clicking on that link will lead them to these options.
How can I get usage statistics for my account?
First, log on using the account administrator credentials. Then click on “Manage My Account.” Scroll down to “Activity Report.” Put dates in the “Date Start” and “Date End” fields, and then click on “Run Report.” Note: This tool began collecting data September 10, 2011. If you need data from before that date, please request it by e-mailing our technical partner at email@example.com.
What information is included in the usage reports?
The usage reports include the number of visits for title by each user within the account (i.e. administrator vs. student logins). It also includes information on where the title was accessed, geographically, based on the users’ IP address. Please note that we cannot capture the number of pages turned within each book by user.
Can multiple users access the same eBook at the same time?
Absolutely — J. Appleseed eBooks come with an unlimited simultaneous user license.
What devices are necessary to view an eBook?
J. Appleseed eBooks can be viewed on any PC or Mac. J. Appleseed eBooks are also compatible with iPads and other tablet devices that have web browsing capabilities. J. Appleseed’s PDF-formatted eBooks can be read on Macs and PCs, tablet devices, eReaders, and smart phones.
Can eBooks be viewed from home or outside the library?
Yes. J. Appleseed eBooks can be viewed from any device with internet access and web browsing capabilities. Remote users will need to authenticate through your website. Most titles can also be downloaded for offline viewing
Can J. Appleseed eBooks be printed by the user?
Yes, however printing is limited to two pages at a time. This encourages your users to print only what is needed.
Can J. Appleseed eBooks be downloaded?
For those who prefer to manage their own files and do not have the need for the interactive flip book format, PDF downloads are available for most of our eBooks.
How are eBooks delivered?
You will receive a confirmation e-mail with account and support information from Big Timber.
Does J. Appleseed provide MARC records for its eBook titles?
Yes, MARC records are available for all J. Appleseed eBooks. To order MARC records, please contact firstname.lastname@example.org
Note that if you provide an IP address range or a referring URL for user authentication, students can access the eBook directly from the MARC record. Students can click the link in your library’s online catalog to access the eBook immediately. If an IP range or referring URL is not provided, however, students will be rerouted to the log-in page.
Can I trial or demo J. Appleseed eBooks before I buy?
Yes! Send us an email at email@example.com and we will provide you with a selection of titles.
What are the minimum technical requirements to use J. Appleseed eBooks?
Either a Mac or PC computer, or web browsing-capable device.
Internet access is required. The following browsers are supported: Microsoft Internet Explorer 7.x, Firefox 3.x, Safari 5.x, and Chrome 5.x or later.
A minimum of 128 MB of RAM is recommended
Adobe Flash Player 9 or higher is required when accessing files on a PC or Mac computer
How does authentication work for J. Appleseed eBooks?
There are four authentication options:
1 Username and Password: When you set up an account, you can request specific usernames and passwords for the administrator log-in and the student log-in. Many librarians choose to have all of their students use the same username/password, but you can set up as many additional log-ins as you like.
2 IP Address Authentication: If you provide us with your school’s IP address range, students and teachers who access J. Appleseed eBooks from your building will automatically be logged in and will not have to enter a username and password. Please note that IP authentication is not an access option in districts that use a shared public IP address (unless a district-wide order is placed).
3 Referring URL Authentication: If your school has a secure password-protected site and you provide us with the URL, students will be automatically logged in when they click on a J. Appleseed link from your site, whether they are at school or at home. J. Appleseed will provide logos or cover images for your website upon request.
4 MARC Records: Students can access the eBooks directly from a link in the MARC records in your library’s online catalog. However, if no IP address or referring URL is provided, users will be redirected to a log-in screen when they click on the link in your online catalog.
What type of file format do J. Appleseed eBooks come in?
J. Appleseed provides two options for our eBooks: Web-Hosted and PDF. Our web-hosted eBooks are in a “flip book” format that is built in a dual Flash and mobile platform. They allow the reader to turn pages, make the page larger, and to enjoy other interactive features. Links to our hosted eBooks can be embedded in your OPAC for easy access from home or school, with multiple user access, too.
Our eBooks are also available in a PDF format that schools and libraries can download for their own file management and circulation.
What should I do if I forget, lose or want to change my password?
Visit our technical partner’s website (http://my.bigtimbermedia.com/password-help/) and enter your user name or email address. You will receive instructions via email on how to reset your password
How do I contact J. Appleseed for more help using eBooks or to answer additional technical questions?
A standard site license for Web-Hosted eBooks provides access for authorized users in a single building at a single location only. For school libraries, authorized users include the administration, faculty, staff, students, and parents of students; for public libraries, authorized users include the staff and residents of the locality that funds the library. These authorized users may access the eBooks from the institution or from remote locations with proper authentication. Users may not share their institution’s username and password with any individual who is not an authorized user. The publisher reserves the right to terminate your access to the licensed materials without refund if these terms are violated. The publisher will not terminate the site license without first notifying the institution of use violations and giving the school or library the opportunity to resolve any violations.